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Bookify - AI eBook Generator Bookify
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Contact Bookify Support – Get Help with AI Ebook Creation

We’re here to help. Whether you have a technical issue, billing question, or need guidance on using Bookify effectively, our support team responds quickly and clearly.

How to Reach Us

Email Support

support@bookify.it

Best for:

  • Technical issues with book generation
  • Billing and credit questions
  • Account management requests
  • Feature requests and feedback
  • Partnership inquiries

Response time:

  • General inquiries: Within 24 hours (Monday-Friday)
  • Critical issues (payment errors, generation failures): Within 4 hours
  • Enterprise inquiries: Within 12 hours

When emailing, please include:

  • Your account email
  • Detailed description of your issue or question
  • Screenshots if relevant (especially for technical issues)
  • Book ID if related to a specific generation

Before You Contact Us

Check our FAQ first – Most common questions are answered instantly:

View Frequently Asked Questions →

Common topics covered:

  • How credits work
  • Book quality and editing
  • Export formats and options
  • Technical requirements
  • Use case guidance
  • Pricing questions

What We Can Help With

Technical Support

  • Generation failures or errors
  • Export issues (PDF, DOCX, Markdown)
  • Account access problems
  • Dashboard functionality questions
  • Browser compatibility issues

Billing & Credits

  • Credit purchases and transactions
  • Refund requests (for eligible cases)
  • Enterprise and team pricing
  • Student/nonprofit discounts
  • Invoice requests

Product Guidance

  • Choosing the right intent for your book
  • Optimizing book descriptions for better proposals
  • Best practices for specific use cases
  • Understanding AI capabilities and limitations
  • Feature questions and requests

Account Management

  • Email or password changes
  • Credit transfer requests
  • Account deletion requests
  • Team and enterprise account setup

Response Time Expectations

We’re a small, focused team committed to excellent support. Here’s what to expect:

Business Hours: Monday-Friday, 9am-6pm CET (Central European Time)

Response Targets:

  • Critical issues (can’t access account, payment errors, generation failures): 4 hours
  • General support (how-to questions, guidance, non-urgent issues): 24 hours
  • Feature requests and feedback: 24-48 hours
  • Enterprise inquiries: 12 hours

Weekends: Limited support availability. Critical issues are monitored, but non-urgent inquiries receive responses on Monday.

Enterprise & Team Inquiries

Looking for team accounts, volume licensing, or custom integrations?

Email: enterprise@bookify.it

Include:

  • Company name and size
  • Estimated monthly book volume
  • Team size needing access
  • Any specific requirements (SSO, custom branding, API access)
  • Preferred contact method and time zone

We’ll schedule a call to discuss your needs and provide custom pricing.

Partnership Opportunities

Interested in partnering with Bookify? We’re open to:

  • Integration partnerships (course platforms, marketing tools)
  • Affiliate and referral programs
  • Content collaborations
  • Technology partnerships

Email: partnerships@bookify.it

Help Resources

Before waiting for a response, these resources might answer your question immediately:

Getting Started

Use Case Guides

Advanced Guides

Feature Requests & Feedback

We actively listen to users. Many of our best features came from customer suggestions.

If you have ideas for improvements:

  1. Email support@bookify.it with subject “Feature Request: [Your Idea]”
  2. Describe the problem you’re trying to solve
  3. Explain your proposed solution
  4. Include any relevant context about your workflow

We can’t implement every request, but we read and consider all feedback seriously. Popular requests are prioritized in our development roadmap.

Social Media & Community

Stay updated on new features, tips, and Bookify news:

  • Twitter/X: @bookify – Product updates and tips
  • LinkedIn: Bookify – Professional content and case studies

(Update these links with actual social profiles when available)

Report a Security Issue

Found a security vulnerability? Please report it responsibly:

Email: security@bookify.it

Do not post security issues publicly. We take all reports seriously and respond within 24 hours with action plans. Responsible disclosure is appreciated and acknowledged.

Office Hours (Coming Soon)

We’re planning weekly office hours where you can:

  • Ask questions live
  • Get guidance on your specific projects
  • Learn advanced Bookify techniques
  • Connect with other creators

Details coming soon. Join our email list to be notified when office hours launch.

We Value Your Time

We know your time is valuable. That’s why:

  • Our FAQ is comprehensive and searchable
  • Our guides are practical and example-driven
  • Our responses are clear and actionable, not generic

If you can’t find your answer in self-service resources, don’t hesitate to reach out. That’s what we’re here for.

Email Support →

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